1. General Questions

What is the difference between Miss Sophie classic nail wraps and UV gel nail wraps?
The application! Our classic nail wraps require sealing with our top coat. For removal, we recommend our Nail Wrap Remover. You can find all important information about applying our classic nail wraps here.

For our UV gel nail wraps, curing under our UV LED lamp is necessary. For removal, we recommend our Care Pen.
You can find all important information about applying our UV gel nail wraps here.


Can Miss Sophie nail wraps extend my nails?
Miss Sophie nail wraps are not designed for nail extensions, as the excess wrap is filed down to the length of the natural nail. However, our nail wraps strengthen and protect the nails, allowing your natural nails to grow longer more easily and quickly.


Do Miss Sophie nail wraps work on very short nails?
Absolutely! Our nail wraps fit different nail shapes and are also suitable for very short nails. By cutting the nail wraps in half, one wrap can cover two nails. For very short nails, you can use a nail scissors instead of a file to trim them.


Can I use the nail wraps on very brittle nails?
Absolutely! Our nail wraps are gentler than traditional manicures from the nail salon because they don’t require drilling or filing of the top nail layer. Additionally, our nail wraps contain no harmful ingredients and strengthen the natural nail, which can help your nails recover and grow healthily.
Tip: Apply our Base Coat before using our nail wraps for extra nail care. Make sure the Base Coat is completely dry before applying the nail wraps.


What if the nail wraps don't fit me?
Our packages contain 7 different sizes, so there should be a suitable size for each nail. If some sizes don't fit, our nail wraps are thin enough to be cut to size easily. It works best if you cut them while they are still on the backing paper. This way, you can customize any oversized wrap in the set to fit perfectly.


How long does an unopened package of nail wraps last?
With proper storage and protection from heat and light, our Miss Sophie nail wraps will last several years unopened and in their original packaging. Once opened, you should use your nail wraps within 6 months. Store opened products well-packed in the protective sleeve, in a dark and cool place. This applies to both our classic and UV gel nail wraps.


2. Questions about Our Classic Nail Wraps

How long do the classic nail wraps last on the nails?
Our nail wraps last up to 3 weeks with proper application. Depending on how fast your nails grow and how you use your hands daily, the duration can vary.
To ensure perfect adhesion, clean your nails with Nail Wrap Remover before application and push back the cuticles. Sealing the wraps with our Miss Sophie Glossy Top Coat or Matte Top Coat is necessary. These top coats are specially designed for our wraps and seal them with a thin layer.

How many applications does one set of classic nail wraps provide?
A set includes 24 nail wraps in 7 different sizes. Occasionally, there are limited sets with fewer wraps, but these also contain various sizes. By cutting the wraps in half, one wrap can be used for two nails. Generally, a set is sufficient for 4 applications. Used wraps cannot be reused.

What material are the classic nail wraps made from?
Our classic nail wraps are made from a material similar to nail polish. This makes our wraps ultra-thin, so they fit perfectly on your nails. Sustainability and animal welfare are very important to us. All our products are HEMA-free, cruelty-free, and vegan.

What are the advantages over conventional nail polish?
Advantages of Miss Sophie nail wraps:
- Easier, gentler, and faster to apply than nail polish
- Longer-lasting than nail polish (up to 3 weeks)
- Allows endless designs, even if you are not a nail artist
- No brush needed, so no overpainting or color bleeding
- Does not chip
- Vegan, HEMA-free, and cruelty-free

How do I remove the classic nail wraps?
Our nail wraps can be removed easily and gently with our mild Nail Wrap Remover. To remove the wrap from your nail, soak a cotton pad with Nail Wrap Remover, place it on the nail, and let the remover work for a short time. After a short while, the wrap will come off and can be removed like regular nail polish. If there are adhesive residues on the nail edge, remove them with some nail oil. Please do not simply peel off the wrap, as this could damage your natural nails.

Can I apply a base coat under the classic nail wraps?
If needed and for extra care, a nail-strengthening base coat can be used. Our Base Coat smooths out slight unevenness and provides additional protection for the natural nail. It is especially suitable if you want to transition from gel nails back to natural nails.


3. Questions about Our UV Gel Nail Wraps
How long do the UV gel nail wraps last on the nails?

Our nail wraps last up to 3 weeks with proper application. Depending on how fast your nails grow and how you use your hands daily, the duration can vary.
To ensure perfect adhesion, curing under a UV lamp is necessary. We recommend our Miss Sophie UV LED Lamp, which is specially designed for our UV gel nail wraps and cures them within 60 seconds.

How many applications does one set of UV gel nail wraps provide?
A set includes 20 nail wraps in 7 different sizes. By cutting the UV gel nail wraps in half, one wrap can be used for two nails. Generally, a set is sufficient for 4 applications. Used wraps cannot be reused. If a size is too large, you can cut it on the backing foil. If a size is too small, you can carefully stretch it.

What material are the UV gel nail wraps made from?
Our UV gel nail wraps are made from a material similar to UV gel nail polish. This makes our wraps very flexible yet strong, so they fit perfectly on your nails and last a long time. Sustainability and animal welfare are very important to us. All our products are HEMA-free, cruelty-free, and vegan.

What are the advantages over conventional UV gel polish?
Advantages of Miss Sophie UV gel nail wraps:
- Easier, gentler, and faster to apply than UV gel polish
- Saves time and money as no salon visit is necessary
- Long-lasting (up to 3 weeks)
- Removal with nail oil: no laborious drilling or soaking in acetone needed
- Allows endless designs, even if you are not a nail artist
- No brush needed, so no overpainting or color bleeding
- Does not chip
- Vegan, HEMA-free, and cruelty-free

How do I remove the UV gel nail wraps?
For removal, we recommend our Care Pen. Apply the oil from the Miss Sophie Care Pen to the edge of the UV gel nail wrap. Before the first use, up to 20 clicks may be necessary until drops appear at the tip. Lift the edge of the UV gel nail wrap with a wooden stick to get the oil under the wrap.

Work your way from one side to the other with the wooden stick, repeatedly applying oil from the Care Pen under the UV gel nail wraps.

Can I apply a base coat under the UV gel nail wraps?
Absolutely! While not necessary, a nourishing base coat like our Miss Sophie Base Coat can be used for very soft or brittle nails. Just make sure it is completely dry before applying the wraps. Since a base coat can affect the durability of the UV gel nail wraps, it’s best to test it on one nail first.

Can I seal the UV gel nail wraps with a top coat?
Using a top coat is optional, as Miss Sophie UV gel nail wraps already contain a semi-cured UV top coat. If you still want to use a top coat from another manufacturer, we recommend testing it on one nail first. There is a risk that the wraps may peel off prematurely if the wraps' composition is not compatible with other products.

Can I use a different UV lamp or only the Miss Sophie UV LED Lamp?
We recommend using our Miss Sophie UV LED Lamp for curing the UV gel nail wraps, as it has the perfect power (6 W) to cure the wraps within 60 seconds. We cannot guarantee the same curing time of 60 seconds with a different power lamp.


4. Payment and Shipping

What payment methods does Miss Sophie offer?
At Miss Sophie, you can pay securely, quickly, and conveniently. We offer the following payment options:
- Paypal (direct debit and credit card with a PayPal account)
- Purchase on account with Klarna
- Amazon Pay
- Credit card (Visa, Mastercard, American Express)
- Installment purchase with Klarna
- Sofortüberweisung

How can I redeem a voucher?
In the checkout, you will find a field labeled “Gift Card or Discount Code” under your order summary. Enter the voucher code there and click on “Apply”.

At what step is my order submitted and saved?
The order is placed once all steps of the checkout process are completed, and you have received a confirmation email from us. Please note that the stated shipping time only starts after receiving the shipping confirmation email.

Why was my payment not accepted?
There can be various reasons for this. Please contact us via the contact form so that we can find a solution as quickly as possible.

Which countries does Miss Sophie ship to?
We currently ship to many European countries. You can find the exact delivery details here in the FAQ.

Who pays the customs fees for my package?
Import duties, taxes, and fees are not included in the item price or shipping costs. These fees are the responsibility of the buyer. Before purchasing, please check with your country’s customs office to determine what additional costs may apply. Miss Sophie is not responsible for additional fees or customs charges imposed by a country.

Does Miss Sophie deliver to parcel stations?
Yes! We ship with DHL and can therefore deliver to parcel stations. Please note that our standard supplier is currently DHL, and we cannot deliver to Hermes parcel shops.

How long is the delivery time?
Germany: 3 to 5 working days after shipping
Austria, Belgium, France, Italy, Netherlands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Hungary, Latvia, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom: 4 to 8 working days after shipping
Please note that the stated shipping time only starts after receiving the shipping confirmation email.

What are the shipping costs for my order?
Germany
DHL package insured shipping: €3.90 (free shipping from €49)
Austria, Belgium, France, Italy, Netherlands
DHL package insured shipping: €4.99 (free shipping from €59)
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Hungary, Latvia, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
DHL package insured shipping: €9.99 (free shipping from €59)
You can read everything in detail in our Shipping Policy.


5. Order Information


How do I place an order?
Under the "All Products" tab, you will find an overview of our products. By clicking the "Add to Cart" button, you place your selection in the virtual shopping cart. In the upper right corner of the navigation bar is your shopping cart, which you can access at any time during your order process to make changes.
By clicking the "Checkout" button, you complete your order and will be directed to log in/register. Then you can complete your address/parcel station details and proceed to the payment option. Check your order and complete it by clicking "Buy." Further assistance is provided at each step of the order process on the respective page.

Can I pay for my order securely online?
You can read more about this in our Privacy Policy.

How does Miss Sophie handle personal data?
You can read more about this in our Privacy Policy.

Can I change or cancel my order afterward?
If you want to change or cancel your order, please contact our customer service via the contact form as soon as possible. Once the order is in processing, no changes or cancellations can be made.

How can I get a copy of my invoice?
You will receive an invoice for your order by email/mail once your payment has been received. If you have any questions, please contact our customer service.

I received a package that does not match my order. Who can I contact?
We apologize for this and it should not happen. Please send us an email via our contact form so we can correct your order as soon as possible.

I want to return my order. How do I proceed?
Please note that a refund can only be considered if the products are returned unopened and unused. Contact our customer service via the contact form. Once the return has been received and checked, you will receive a credit from us. Unfortunately, we cannot currently offer to cover the cost of return shipping. Please ensure your return is sufficiently franked. You can find more details in our Cancellation Policy.


6. Questions about the Company


How did the idea for Miss Sophie come about?
The idea to start Miss Sophie came from a personal experience that Miss Sophie founder Sophie Kühn had during a semester abroad in southern France. She noticed that nail polish chips particularly quickly at the beach. Even the most expensive nail polish could not withstand the sun and saltwater. While researching, she came across a new product. She tested and improved it until she finally found the solution to the original problem – innovative nail wraps that replace nail polish or UV gel polish, last longer, and create stylish designs on nails!

Who is behind Miss Sophie?
Miss Sophie is a Berlin startup founded in December 2014. Our team consists of many creative minds and highly professional talents who continuously enrich the company and fill the Miss Sophie brand with a lot of personality.